You can reach our service specialists at our central phone number +49 39203/514 463 or send an e -mail to fc_service(at)fuelcon.com
Your service request is received directly by an employee of Customer Engineering. You will receive a Service ID under which the request will be processed. In case of warranty the task is directly processed by the Customer Engineering. If the test station is already out of warranty, you need to buy a service hour package or a repair quote. In this case, please contact the responsible product manager.
After ordering the service, you will receive an order confirmation and your service request will be processed by the Customer Engineering. Upon completion of service you will receive a short report (if requested). If necessary, changes in the documentation are made by our engineering departments to keep all documents up to date.
With our secured online support area we offer our customers a lot of useful information and services. It provides downloads of the latest software updates and manuals as well as product information. Furthermore you can get information on repair orders.
In your personal "customer area", customer-specific technical documentation is available. Thereby our customers can easily access all relevant data of their test system at any time with just a few clicks. Of course, we assure all customer data is protected against unauthorized access. The log in is provided through an individual user name and personal pass word.
Would you like to register for our online support? Just give us a phone call or send us an e-mail and we will provide you with the access data.